Clear the BPEM backlog. Keep the judgment with your people.
We tested on a hard queue first. Operate reads the exception, looks up the case in your data model, applies your job aid, and either closes it within your guardrails or hands it back for a human call. If it clears here (regulated, expensive, full of exception types) it clears anywhere.
Every cycle, the same fights. Different rows.
BPEM queues fill every cycle with implausible reads, zero-consumption flags, out-of-balance documents, master-data changes, and validation breaks. Most follow a known playbook. The playbook is trapped in PDFs and a few veterans' heads. When they retire, it walks out the door.
Aging receivables and unbilled service orders carry hard financial and regulatory consequences. The work is exactly where faster, consistent handling pays for itself.
Your job aids become executable decision flows.
The BPEM cases a Billing Rep already works. Operate ingests the job aid for each exception type and runs the case end to end. Pick a flow on the left and watch it go.
"Cheap checks first." A clean case releases after a single rule. Only the stubborn ones fall through to weather lookups, judgment calls, and (when nothing else fits) an investigation order. Each terminal action runs within the autonomy rung and guardrails you've set.
Keep your billers. Multiply their output.
The agent clears the mechanical volume and drafts the rest with evidence attached, so your experts spend their day on the judgment calls and edge cases only they can make.
Illustrative targets. Measured results published as design-partner data lands.
When the next process needs a colleague, the platform is already there.
Switch the role and Operate re-skins with that role's vocabulary, KPIs, and playbooks, because each role is a pack, not a fork.
Put your most capable colleague to work.
Operate is rolling out in early access. Tell us which queue is buried, and we'll show you what it can clear first.
No spam. An invite when it's your turn.